We have certain rules in place to help ensure that properties meet general health, safety, and cleanliness standards.
If an inspection is needed based on the reported issue, we will complete it within 10 days of receiving the request.
An inspector may contact you for more information, or to schedule an inspection. An inspection appointment is not always required.
The inspector will provide a summary of what was found during the inspection to the property owner.
If there is a violation of the Neighbourhood Liveability By-law 1/2008, a notice is issued to the property owner via registered mail to fix it. If the property owner does not comply, we may issue a ticket.
The address number of each principal building must be displayed so that it is clearly visible from the street.
Building numbers must be at least 8 cm (3 inches) in height. The colour of the number should contrast with the colour of the structure to which it is attached.
When a property is adjacent to a back lane, the number assigned to the building must be attached to the building, fence, or accessory structure and visible from the back lane.
Property owners are expected to maintain their property or residence so that insects or rodents do not become a nuisance.
If you have problems related to your rental unit, first contact your rental manager, owner, or caretaker to advise them of the problem. If the problem is not resolved, you can file a complaint with the City by contacting 311.
The owner/occupant of the property adjacent to a boulevard is responsible for maintaining the portion of the boulevard that is adjacent to the property, including:
A vehicle is considered derelict if it:
We will issue an order to have the derelict vehicle removed. Failure to comply with the order could result in its removal.
A fire pit must be at least 3 metres (10 feet) from any combustible buildings, structures, fences, trees, overhead wires, etc.
Fires must be attended to at all times and an adequate supply of water, sand, or other extinguishing material must be on hand.
You can only burn clean, dry, unpainted and untreated wood, and no grass, leaves, brush, or tree prunings.
For more information, see:
Properties must be maintained and free of any accumulation of junk, litter, or debris. Garbage and recycling carts should be brought onto the property after collection.
The sale of spray paints and other materials commonly used to do graffiti is restricted by the Graffiti Control By-law.
If you have problems related to your rental unit, first contact your rental manager, owner, or caretaker to advise them of the problem. If the problem is not resolved, you can contact the province’s Residential Tenancies Branch for assistance, or you can file a complaint with the City by contacting 311.
We will investigate any complaint regarding living conditions inside a home, as well as yard conditions.
Dumping garbage, refuse, or construction debris on any street, public place, or another individual's private property is prohibited.
Placing garbage into a bin without permission is not considered illegal dumping.
If you see someone dumping garbage, let us know by contacting 311. Be prepared to provide any of the following information:
You cannot leave a handbill on residential property if:
You must place a poster or handbill on a residential property in a way that it will not blow away.
You cannot leave a handbill/poster on a vehicle.
You can only put a poster up on private property if you have the permission of the owner or occupant of the property.
A roadside memorial is an on-site marker that commemorates the passing of an individual or individuals as a result of a collision.
The City may remove a roadside memorial if it contravenes these guidelines. In such a case, we will notify the individual responsible that the memorial has been removed and why.
The owner/occupant of a property is responsible for the maintenance of their property, which includes the conditions of the property, fence, and accessory structures, such as sheds and garages.